Free community support

All community-driven support is free. Community support is provided by ApisCP's development team as well as community experts.

Direct support options

We provide a variety of 24x7 direct support options to accommodate your budget. All licenses include 5 free support tickets per year. Each additional ticket is charged per incident.

Support tickets Unlimited § $49/incident $249/incident
Response SLA Max 24 hours Max 1 hour
Community support
E-mail support
Chat support
Phone support
Hands-on support
Contact ApisCP developers
Quality support engineers
Third-party code analysis
Emergency hotfixes §,
Support limits Unlimited § Unlimited Unlimited
Max incident duration 15 minutes 1 hour 2 hours

Standard business hours, 8 AM - 5 PM Mon-Fri (Eastern Standard Time EST)

Gold support has no blackout dates

§ Fair use policy applies

Clients with high support levels get higher priority